Instead, an observer can only detect the information at the horizon itself, or inside, but never both simultaneously. Complementarity is a feature of the quantum mechanics of noncommuting observables, and Susskind proposed that both stories are complementary in the quantum sense.
Interestingly enough, an infalling observer will see the point of entry of the information as being localized on the event horizon, while an external observer will notice the information being spread out uniformly over the entire stretched horizon before being re-radiated. To an infalling observer, information and entropy passes through the horizon with nothing strange happening. To an external observer, the information and entropy is absorbed into the stretched horizon which acts like a dissipative fluid with entropy, viscosity and electrical conductivity.
— Wikipedia on Black hole complementarity
2012.10.30 Tuesday ACHK