Make customers awesome

1. You’re not a “tech company”—you’re a “make customers awesome” company

People don’t pay you because you have amazing programming skills and can write nginx configurations blindfolded. People pay you money because the product you sell to them saves them time, money, effort and nerves. It’s your job to make your customer more awesome. Every decision you make for your product and business should revolve around that.

— 5 things I’ve learned in 5 years of running a SaaS

— Thomas Fuchs

2013.12.24 Tuesday ACHK