Make customers awesome

1. You’re not a “tech company”—you’re a “make customers awesome” company

People don’t pay you because you have amazing programming skills and can write nginx configurations blindfolded. People pay you money because the product you sell to them saves them time, money, effort and nerves. It’s your job to make your customer more awesome. Every decision you make for your product and business should revolve around that.

— 5 things I’ve learned in 5 years of running a SaaS

— Thomas Fuchs

2013.12.24 Tuesday ACHK

Citizen of the universe

[The happy] man feels himself a citizen of the universe, enjoying freely the spectacle that it offers and the joys that it affords, untroubled by the thought of death because he feels himself not really separate from those who will come after him. It is in such profound instinctive union with the stream of life that the greatest joy is to be found.

— Ch. 17: The happy man

— The Conquest of Happiness

— Bertrand Russell

2013.10.27 Sunday ACHK

Inner and outer, 6

Onion self 8

In a sense, the fewer qualifiers you give to yourself, the smaller “you” are.

As you have fewer unnecessary qualifiers, “you” are purer. For example, when you label yourself as “a person” rather than “a thin person”, “you” are purer. Furthermore, if you label yourself as “an animal” rather than “a person”, “you” are even purer.

In the most extreme case, you label yourself just as “a thing”. You are just a being. You are just you.

In another sense, the fewer adjectives you give to yourself, the bigger “you” are.

As you have fewer unnecessary adjectives, “you” are more complex. For example, when you define yourself as “a human” rather than “a thin human”, “you” are greater, because there are more objects satisfying the condition of “being a human” than “begin a thin human”. There are more “humans” than “thin humans”.

Furthermore, when you define yourself as “an animal” rather than “a human animal”, “you” are even greater.

In the most extreme case, you define yourself just as “a thing”. In other words, as everything is “a thing”, you are “everything”.

The smallest possible you is “nothing”. The biggest possible you is “everything”, aka “the universe”.

— Me@2013-09-17 10:15 PM

2013.09.20 Friday (c) All rights reserved by ACHK

Omnipotence 3

In psychology

Early Freudianism saw a feeling of omnipotence as intrinsic to early childhood. ‘As Freud and Ferenczi have shown, the child lives in a sort of megalomania for a long period…the “fiction of omnipotence”‘. At birth. ‘the baby is everything as far as he knows – “all powerful”…every step he takes towards establishing his own limits and boundaries will be painful because he’ll have to lose this original God-like feeling of omnipotence’.

— Wikipedia on Omnipotence

2013.09.13 Friday ACHK

超時空接觸 2

無限旅程 3.2

研習學問

~ 接觸永恆

~ 到達永恆

~ 從永恆的觀點看

— Me@2011.04.20

研習學問的好處是,為你提供一些「接觸永恆」的感覺,讓你的思考有一個永恆的立足點,從而習慣從永恆的觀點看事情。面對生活中的難題,你會有較為穩定的心思,去逐一解決或者轉化。

— Me@2013.08.25

胸襟百千丈,眼光萬里長。

— 黃霑

2013.08.25 Sunday (c) All rights reserved by ACHK

反白論起點

Chapter 18 (第十八章):

大道廢,有仁義;
智慧出,有大偽;
六親不和有孝慈,
國家昏亂有忠臣。
   
When the Dao is lost, so there arises benevolence and righteousness.
When prudence and wisdom appear, there is great hypocrisy.
When family relations are not right, there is filial piety and paternal affection.
When the state is confused and chaotic, there is loyalty and faithfulness.

— Tao Te Ching (Wikisource translation)

例如,如果你見父母,不是因為你本身想見父母,而是因為「孝順」,那就代表你和父母的關係不太好。

— Me@2013-08-22 01:53:02 PM

2013.08.22 Thursday (c) All rights reserved by ACHK

天使與魔鬼

1. 自我虛級化

Publish! 2

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自我虛級化,是保存自我的最佳方法。

Self-de-centralization is the best way to backup yourself.

– Me@2010.07.20

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2010.07.21 Wednesday (c) ACHK

2. 自我虛級化 2

Self-de-centralization 2

釋放自我 2

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Centralized-self = Evil

– Me@2010.07.25

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把手緊握 什麼都沒有

把手放開 你得到一切

– 臥虎藏龍

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2010.07.25 Sunday (c) ACHK

3. 天使與魔鬼 5

自我虛級化 | Self-de-centralization | 釋放自我 3

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入魔 = 要求別人的世界以自己為中心

– Me@2010.07.28

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Angels can fly because they take themselves lightly;

devils fall because of their gravity.

–- G. K. Chesterton

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2010.08.07 Saturday (c) ACHK

— Me@2011.11.04

— Me@2013.07.12

2013.07.12 Friday (c) All rights reserved by ACHK

自卑

Inferiority complex, 2

自卑有如一個失了靈的鬧鐘,會響個不停。

你按下它時,它會停一會。

但你一放手,它又會繼續響。

— Kinon@2003

— Me@2013.07.05

2013.07.05 Friday (c) All rights reserved by ACHK

恆心無用 1.9

Allow no exceptions 2.9 | 活在當下 3.9

這段改編自 2010 年 7 月 8 日的對話。

簡而言之,重點並不是要,訓練到自己有恆心;重點是,要訓練到自己,無論有沒有恆心,也能學得好學問,奪得好成績。只要你用我提議的,「allow no exceptions」(不容有例外)加「活在當下」的方法,就可以得到這個效果。無論我之前,或者之後的時日,讀書的進度是怎樣,我都完全置之不理;我只會集中火力,擔心當天的事情。

當然,你使用「allow no exceptions」這方法時,要適可而止,不要走火入魔。意思是,不要用到一個,危害自己「生命安全」,或者「身體健康」的地步。生命安全方面,千萬不要讀書專心到,連火警警鐘響起,也毫不知道。身體健康方面,千萬不要溫習認真到,連正常作息飲食,也不能維持。我當年就試過,因為讀書過份緊張,忽略了身體健康,導致正式考試當日病了,嚴重影響表現,因小失大,得不償失。

所以,我的「allow no exceptions」方法,應該更正為:

除了「生命安全」和「身體健康」外,所有其他所謂的「突發事件」,無論你有多強烈個人感受,還是有多鉅大的朋輩壓力,都不可構成例外。每一天,你要百分百跟隨,事先訂立好的時間表行事,除非「生命安全」或「身體健康」受到威脅。

或者說,首先要「不容有例外」地,保障自己的「生命安全」和「身體健康」,然後才「不容有例外」地,守護自己的「讀書進度」和「學問成績」。

只要堅守這個原則,即使沒有艱苦經營「恆心」,你也會得到,「有恆心」的效果。

「追求恆心」的問題是,它是一個不可能會贏的遊戲。如果中途停了,你會內疚自責,埋怨自己為何沒有「恆心」;如果暫時沒有停,你也會惶恐擔心,質疑自己的「恆心」何時會中止。換而言之,無論自己當天有沒有「恆心」,「追求恆心」這個企圖,都會為自己帶來,無謂的不安。

有時,解決問題的最好方法是,令到自己根本沒有需要,解決那個問題。「活在當下,不容例外」,就正正是這類方法。

— Me@2013.06.08

2013.06.08 Saturday (c) All rights reserved by ACHK

Light

Onion self 7

神明輕光速 自我虛級化

Angels can fly because they take themselves lightly; devils fall because of their [own] gravity.

– G. K. Chesterton

You are the Light, so you have to be light (in weight) and work at the speed of L/light.

若要化成神明,

必先自我輕盈,

繼以光速馳騁。

— Me@2011.08.27

— Me@2013.06.07

2013.06.07 Friday (c) All rights reserved by ACHK

恆心無用 1.8

Allow no exceptions 2.8 | 活在當下 3.8

這段改編自 2010 年 7 月 8 日的對話。

所以,你要記住,恆心無用,毅力有害。你現在要追求的,是「學問」和「成績」,不是「恆心」和「毅力」。高考的成績表中,並不會有一欄「恆心」的分數。那你為什麼要追求「恆心」呢?

很多人都會不自覺地,追求「恆心」。背後的終極原因是,自我中心。「自我中心」在這裡的意思是,他們追求「主觀自我形象」,多過「客觀學問成績」。那是荒唐趣怪,庸人自擾。

— Me@2013.06.06

2013.06.06 Thursday (c) All rights reserved by ACHK

恆心無用 1.7

Allow no exceptions 2.7 | 活在當下 3.7

這段改編自 2010 年 7 月 8 日的對話。

你頓時沒有心機意願,再執行原本的大計。你自那天開始,就再也不會,爽快有效地溫習,因為你很忙;忙著責怪自己:

「我為何沒有恆心?

我為何沒有恆心!

我為何沒有恆心!」

所以,你千萬不要追求「恆心」;「恆心」連想也不應該想。那你應該怎麼做呢?

我的做法是,每天也只想著當天的工作;每天也只集中思緒,盡量完成當天指定的任務。

一方面,我會隔絕過去 —— 不會理會之前的日子,有沒有做好工作。另一方面,我會切斷將來 —— 不會介意之後的時光,會不會完成任務。

「追求恆心」的問題是,如果追求不到,你會有無謂的氣餒,從而浪費更多的時間。另一個問題是,即使給你追求得到,亦會為你帶來額外的困擾。例如,即使你剛才連星期五也跟足,自己原訂的時間表,你也會擔心:

「雖然我維持到五天的恆心,但是我明天會不會又偷懶?」

假設你維持到一個星期,你又會憂慮:

「雖然我維持了七天,但是下一個星期,我真的可以維持到嗎?萬一維持不到,怎麼辦?」

到你維持到兩個月,你又會惶恐: 

「雖然我千辛萬苦,難得維持到兩個月的恆心,但是我之後還會維持到嗎?萬一維持不到,我豈不是前功盡廢,一切要重新開始,去累積恆心?我怕我受不住這個打擊。」

這類思想,完全是無謂的思想,因為它們對你學問和成績,百害而無一利;它們只會為你,帶來多餘的壓力。

所以,你要記住,恆心無用,毅力有害。你現在要追求的,是「學問」和「成績」,不是「恆心」和「毅力」。

— Me@2013.06.04

2013.06.04 Tuesday (c) All rights reserved by ACHK

恆心無用 1.6

Allow no exceptions 2.6 | 活在當下 3.6 

這段改編自 2010 年 7 月 8 日的對話。

(CSY:即使我依你建議的「allow no exceptions」(不容有例外),來執行溫習大計,很多時,我大概也只能維持一個星期;之後又會打回原形。)

正正是因為這樣,我剛才叫你,千萬不要追求「恆心」;「恆心」連想也不應該想。追求「恆心」的問題是,例如:

你星期一跟「溫習時間表」行事;星期二做到「溫習時間表」的要求;星期三做到;星期四又做到,十分開心。但是,到了星期五一時偷懶:

「哎呀!我今天做不到!

我前功盡廢呀!

我功虧一簣呀!

我之前累積的恆心,已經化為烏有呀呀呀!」

你頓時沒有心機意願,再執行原本的大計。你自那天開始,就再也不會,爽快有效地溫習,因為你很忙;忙著責怪自己:

「我為何沒有恆心?

我為何沒有恆心!

我為何沒有恆心!」

— Me@2013.06.02

2013.06.02 Sunday (c) All rights reserved by ACHK

Investment, not expense

What really impresses me most about what Robert’s done is that he’s realized that by selling the outcome that most clients want to hear (higher conversion rates, more leads) instead of what designers tend to emphasize (clean design, HTML5 compliance, etc.) [H]e’s pitching himself as an investment, not an expense.

— bdunn 4 days ago

— Deleted my portfolio, made $30k in my first six months

— Hacker News

2013.05.28 Tuesday ACHK

The Killer Question

And if the Labs leadership believes a researcher is too attached to an idea in the exploration phase, they’ll make sure that individual isn’t involved in the company’s founding.

Why? Because in Afeyan’s view, entrepreneurs who get attached become afraid to ask the “killer question” that will expose the flaw in their idea. At Labs, where the idea is to get to No as quickly as possible, that’s not OK.

— No Founders Required: How Flagship Starts Companies

— Walter Frick

2013.04.21 Sunday ACHK

Hardware and Software, 2

Live forever!

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He attributes his lifelong habit of writing every day to an incident in 1932 when a carnival entertainer, Mr. Electrico, touched him on the nose with an electrified sword, made his hair stand on end, and shouted, “Live forever!” It was from then that Bradbury wanted to live forever and decided his career as an author in order to do what he was told: live forever.

– Wikipedia on Ray Bradbury

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2010.03.23 Tuesday ACHK